Frequently Asked Questions

Should you be unable to return the room key, there will be a PHP 500.00 charge.
Yes, you can, but requests are subject to room availability and for an additional fee at the time of check-in.
PinobreTel Suites has free Wi-Fi access in selected rooms, at the second floor lounge and at the guest lobby of the hotel.
No. PinobreTel Suites is a smoke-free hotel. Smoking is not allowed within the hotel premises.
Yes, you are allowed to entertain guests inside the room up to 10:00 PM only but you cannot hold group parties as this will create noise and disturb the other guests.
You can book or reserve a room via walk-in or via our Front Desk. Please call (+63 83) 877 2595 for Landline and/or (+63) 933 8656 122 for Mobile.
Check-in is at 2:00 PM. Check-out is at 12:00 NN. There is an early check-in/late check-out charge of PHP 100 per hour per room depending on room availability. Please inform Front Desk ahead of time.
All rooms, except Barkada, include complimentary breakfast. Please ask our Front Desk for the menu. Breakfast will be served from 6:00 AM to 10:00 AM. Charges apply for additional orders. For more details, click here.
Our function halls are fully air-conditioned that can accommodate approximately 200 guests. It is an ideal venue for seminars and workshops, birthdays, weddings, conventions and other special occasions. Equipped with tables and chairs, sound systems, elevated platform/stage, projector displays, and screens, to cater for your event needs.
We do not offer room service, but our onsite kitchen provides breakfast and short orders upon requests that will be served on designated areas only.
We require presentation of a valid government-issued identification at the time of check-in.
Housekeeping services are provided daily from 6:00 AM to 10:00 PM. Just hang the “Makeup Room” sign on the door should you want to have your room cleaned.
We do not have a pool at the hotel. However, Pinobre Beach Resort, located at Brgy. Tuyan, Malapatan (approximately 10-20 minutes away from General Santos City), has an adult and a kiddie pool. For more details, click here.

We look forward to seeing you soon at PinobreTel Suites! If you have a question that hasn’t been answered, please let us know and we’ll be happy to answer your question directly. We’re available by phone at (+63 83) 877 2595 for Landline and/or (+63) 933 8656 122 for Mobile. You can also reach us on our Facebook Page.